Terms and Conditions

The following terms and conditions apply to purchases made from the SpillExpert.co.uk online shop. Please Note: Orders and Deliveries can only be completed in the UK. For a detailed guide on how to buy from us click here.

These conditions set out the agreement between you (the customer) and us (SpillExpert.co.uk online shop) for purchases made from this website. To purchase from this site you will need to use a credit or debit card and a email address as we will use this as the main way to keep in contact with you.

Please note in particular that:
No orders shall be accepted if received from outside the United Kingdom.
Orders shall only be accepted from persons who are 18 or over.
If we have any suspicion that the Credit card details you supply are in anyway false or fraudulent we reserve the right not to complete your order and will contact you using the e-mail address you supply and may inform the authorities.

Information on this website
Whilst we try to ensure that all descriptions, details, including prices, displayed on this website are correct and up to date, we cannot guarantee that they are. Details may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products you have selected. We cannot confirm the price of a product until your order is accepted. All products advertised are subject to availability.

For a detailed guide on how to buy from us click here. The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you place an order via this website your order shall constitute an offer for the goods selected. We shall not be obliged to accept your order. If we do, your order will be accepted by us despatching the product to you. Where products are sent separately, our acceptance will relate only to those products actually despatched. Confirmation of orders will be sent to the email address supplied by you when the order was placed. Please Note: Orders and Deliveries can only be completed in the UK

Despite our best efforts, occasionally products in our online shop may be incorrectly priced. We do, however, verify prices as part of our despatch procedures. If we discover a pricing error, or there is a change in price before despatch, we will contact you to reconfirm your order at the correct price. If we are unable to contact you within a reasonable time, we may cancel your order and notify you of such cancellation.

Any contracts formed between you and us via this website will be deemed to have been made in the UK and shall be governed and construed according to English law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts.

Delivery & Charges
We can only deliver to a valid UK address. Delivery timescales cannot be guaranteed. There are certain circumstances where you order may be delayed:
Orders placed at the weekend or on a Bank Holiday will require at least two extra working days for delivery.
If there any unforeseen stock shortages we will notify you of any delay.
Certain remote postcodes will require additional time for delivery.
If we cannot obtain immediate security clearance for payment of your order we will try to contact you.
The security of our customers is paramount so these checks are essential to combat fraudulent use of payment and address details.
Delivery charges are as specified in your order.

In the unlikely event that you experience a fault or defect with your products in the first weeks following purchase please contact info@spillexpert.co.uk to see what we can do to help. At the moment we carry a no refund/return policy. This does not affect your statutory rights.

Product Descriptions
The products are only suitable for the uses described, any other use is the customers own responsibility. As part of our continuing programme of product development we reserve the right to improve and update products designs, packaging and colours at any time and without notification.

Unless otherwise stated, all prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus any applicable delivery charges. One off payment can be made by any of the following methods: Maestro, Mastercard, Visa, Visa Debit, Solo, Delta, Visa Electron and Nochex account.

Payment will be taken from you when the order is placed. By placing the order you confirm that the credit, debit or switch card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Please Note: Orders and Deliveries can only be completed in the UK

Any questions regarding these terms and conditions please contact us.

No return will be accepted without prior consent. Shipping charges should be prepaid unless otherwise arranged in advance. Once goods have been received back in good condition, your credit card maybe will be refunded.